ESTORA — TERMS OF SERVICES
Last updated: 22.04.2026
1. GENERAL INFORMATION
These Terms of Services ("Terms") govern the provision of services by Estora LLC ("Company", "we", "us") to its clients ("Client", "you").
By requesting or purchasing our services, you agree to these Terms.
2. NATURE OF SERVICES
Estora provides:
• Software development
• Web development
• UI/UX improvements
• Technical support and bug fixing
• Automation and integrations
• IT consulting
All services are delivered remotely and based on:
• agreed scope
• project milestones
• or hourly work
3. SERVICE AGREEMENT
Each project is agreed via email confirmation or written agreement (if applicable). The agreement defines scope of work, timeline and pricing.
4. DELIVERABLES
Depending on the project, deliverables may include:
• websites or web applications
• source code
• design assets
• implemented features
• technical documentation
All deliverables are provided digitally.
5. PRICING AND PAYMENTS
Pricing is determined individually for each project.
Payment terms may include:
• upfront payment
• partial upfront payment (deposit)
• milestone-based payments
• payment upon completion
Invoices are issued for all services.
Payments may be made via bank transfer or card payment through third-party providers. The Company does not store or manage client funds beyond payment for its own services.
6. REFUND POLICY
Due to the nature of digital services:
• Completed and delivered work is non-refundable
• Deposits are non-refundable
• Partial refunds may be issued only for incomplete work, at the Company’s discretion
7. CANCELLATION POLICY
7.1 Cancellation by Client
The Client may cancel a project by providing written notice.
In such case:
• Work completed must be paid in full
• Deposits remain non-refundable
• Any third-party costs will be billed to the Client
7.2 Cancellation Fees
Depending on project stage:
• Before work begins — no fee
• Planning/design phase — up to 30%
• Development phase — up to 70%
7.3 Cancellation by Company
The Company may suspend or terminate services if:
• payment obligations are not met;
• the Client breaches these Terms;
• cooperation becomes impossible or materially impaired
In such case:
• completed work will be invoiced;
• deliverables may be withheld until payment is completed
8. CLIENT RESPONSIBILITIES
The Client agrees to:
• provide accurate and complete information;
• respond in a timely manner;
• review and approve work when requested
Delays caused by the Client may affect timelines.
9. DELIVERY
Delivery timelines are agreed in advance.
Work is delivered in stages or upon completion, depending on the project.
Final deliverables are provided digitally.
10. INTELLECTUAL PROPERTY
Upon full payment the Client receives rights to the delivered work, unless otherwise agreed. The Company retains the right to use non-confidential work for portfolio purposes.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
The Company shall not be liable for:
• indirect or consequential damages
• loss of profit or business interruption
Total liability is limited to the amount paid for the services.
12. DISCLAIMER
Services are provided “as is”. The Company does not guarantee uninterrupted operation or specific business results.
13. COMPLIANCE STATEMENT
The Company:
✔ provides digital and technical services only;
✔ works directly with clients;
✔ issues invoices for services rendered
The Company does NOT:
❌ act as a payment processor;
❌ hold or manage third-party funds;
❌ provide financial or regulated services
14. CONFIDENTIALITY
Both parties agree to keep confidential:
• project information;
• business data;
• technical materials
This obligation continues after project completion.
15. TERMINATION
Either party may terminate the relationship with written notice.
Upon termination all completed work must be paid and access to deliverables may be revoked until payment
16. GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where the Company is registered. Disputes shall be resolved in the courts of that jurisdiction.
17. CHANGES TO TERMS
The Company may update these Terms at any time. Updated Terms will be published on the Website.